Privacy Policy

The Ganjery Website and Mobile App Privacy Policy. Last Updated: June 30, 2026

The Ganjery (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit theganjery.com, use The Ganjery mobile app, join The Ganjery App or Ganjery Gold Club, interact with our online menus, contact us, or otherwise use our digital services. This policy applies to our website, mobile app, loyalty program, digital promotions, contact forms, and related online services.

1. Information We Collect

We collect information in a few different ways:

A. Information You Provide to Us

When you interact with our website, mobile app, loyalty program, or contact forms, you may choose to share:

Name
Email address
Phone number
Date of birth or confirmation that you are 21+
Loyalty account information
Rewards activity, preferences, or saved profile details
Order details, product interests, or preferences, where applicable
Messages sent through contact forms, support requests, or customer service communications
Marketing preferences, including email or text message opt-ins

If you interact with an integrated third-party menu, loyalty, ordering, or payment provider, such as Dutchie or another provider, your information may also be collected and processed by that platform according to its own privacy policy.

B. Information Collected Automatically

When you interact with our website, mobile app, loyalty program, or contact forms, you may choose to share:

IP address
Browser type
Device type (mobile/desktop/tablet)
Pages you viewed
Time spent on the site
Referring website or link
General location (city/region)

We use this data to understand how people use our site and to improve functionality and performance.

C. Cookies & Similar Technologies

We use cookies to:

Keep the site running smoothly
Remember certain preferences
Analyze website traffic and usage patterns
Improve marketing and advertising performance

D. Information Collected Through The Ganjery Mobile App

When you use The Ganjery mobile app, we and our service providers may collect certain app-related information, including:

App interactions, screens viewed, buttons tapped, and feature usage
Device type, operating system, app version, browser or webview information
IP address and general location, such as city or region
Device identifiers, app instance IDs, advertising IDs, or similar identifiers
Push notification tokens and notification preferences
Crash logs, diagnostics, performance data, and technical error reports
Loyalty account activity, rewards activity, and related customer profile information, if you use loyalty features
Messages, support requests, or contact information submitted through the app

We use this information to operate the app, improve performance, fix errors, provide loyalty features, send notifications where permitted, understand app usage, and maintain security.

2. How We Use Your Information

We use the information we collect to:

Provide website and mobile app functionality
Operate loyalty, rewards, and customer account features
Verify or confirm that users are 21+
Respond to questions, support requests, and customer service messages
Send newsletters, promotional messages, app notifications, or text messages only where permitted or where you have opted in
Improve user experience, app performance, website performance, and digital services
Analyze website and app usage
Detect, prevent, and fix errors, crashes, fraud, abuse, or security issues
Support online menu, loyalty, or third-party ordering integrations where applicable
Comply with legal, tax, regulatory, licensing, and cannabis compliance obligations

We do not sell your personal information.

3. How We Share Information

We may share your information only in the following ways:

A. Service Providers and Third-Party SDKs

We work with trusted third-party service providers and software development kits to operate, improve, secure, and communicate through our website and mobile app. These providers may process information on our behalf only as needed to perform their services. These providers may include:

Online menu, loyalty, or ordering platforms, such as Dutchie or similar providers
Loyalty and customer relationship platforms used for The Ganjery App or Ganjery Gold Club
Website hosting and app infrastructure providers
Email marketing or text messaging providers
Payment processors, if payment features are used
Website and app analytics providers, including Google Analytics or Firebase Analytics
Push notification providers, including Firebase Cloud Messaging or OneSignal
Crash reporting and diagnostics providers, including Firebase Crashlytics, Sentry, or similar tools
Security, fraud prevention, compliance, and customer support providers

Depending on how you use our services, these providers may receive or process contact information, account information, loyalty activity, app interactions, device information, notification tokens, crash logs, diagnostics, IP address, general location, and related usage information.

We do not sell personal information. We share information with service providers only as needed to operate our website, mobile app, loyalty program, communications, security, compliance, analytics, and customer support.

B. Legal Requirements

We may disclose information if required by:

Law
Court order
Law enforcement
Compliance with cannabis regulations in California

This is standard for regulated industries.

4. Marketing Communications

If you join The Ganjery App, Ganjery Gold Club, sign up for emails, or opt into text messages, we may send you:

Store news & updates
Deals & promotions
New product drops
Special events

You can opt out anytime by:

Clicking “unsubscribe” in emails
Replying STOP to text messages
Contacting us at info@theganjery.com

5. Age Restrictions

The Ganjery website and mobile app are intended only for adults 21 years of age or older.

The Ganjery mobile app uses a 21+ age confirmation gate before users access age-restricted cannabis-related content. Users must confirm they are 21 or older before using age-restricted app features.

We do not knowingly collect personal information from anyone under 21 years of age. If we learn that someone under 21 has provided personal information, we will delete it promptly.

6. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

SSL encryption
Secure hosting
Restricted access to sensitive data
Regular platform and security updates

No website is 100% secure, but we take every reasonable precaution to keep your information safe.

7. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, operate our website and mobile app, maintain loyalty and customer account features, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our business. Our general retention practices are:

Account, app profile, loyalty, and rewards information: retained while your account or loyalty profile is active, and deleted or de-identified within 45 days after a verified deletion request, unless we are required to retain certain records longer.
Contact form, support, and customer service messages: retained for up to 2 years.
Marketing opt-in records: retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to honor your opt-out request.
App analytics and usage data: retained for up to 24 months.
Website analytics and cookie data: retained for up to 24 months, depending on browser settings and analytics configuration.
Crash logs, diagnostics, and technical error reports: retained for up to 90 days, unless needed longer to investigate security, fraud, or operational issues.
Push notification tokens: retained while notifications are enabled or until the token is no longer valid, you opt out, or your account is deleted.
Age-verification information: retained only as long as necessary for age-restricted access, compliance, security, or account purposes.
Order, transaction, tax, regulatory, and cannabis compliance records: retained as required by applicable law and cannabis regulations, which may require certain records to be kept for at least seven years.
Backup copies: deleted or overwritten in the ordinary course of business, generally within 90 days.

When we no longer need personal information, we delete, de-identify, or securely retain it only as required for legal, regulatory, security, or legitimate business purposes.

You may request deletion of your personal information by contacting us at 420@theganjery.com or info@theganjery.com

8. Your Privacy Rights (California Consumers)

California residents may have the right to:

Know what personal information we collect, use, disclose, or share
Request a copy of personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to legal and regulatory exceptions
Opt out of the sale or sharing of personal information, if applicable
Limit certain uses or disclosures of sensitive personal information, if applicable
Not be discriminated against for exercising privacy rights

We do not sell personal information.

If we use advertising, analytics, cookies, or similar technologies that may be considered “sharing” under California privacy law, you may have the right to opt out of that sharing.

To make a privacy request, contact us at:

Email: 420@theganjery.com

Alternate Email: info@theganjery.com

We may need to verify your identity before completing certain requests. Authorized agents may submit requests on behalf of California residents where permitted by law.

9. App Account and Data Deletion

If you create an account or loyalty profile through The Ganjery mobile app, you may request deletion of your account and associated personal information. You can request deletion by:

Using the account deletion option inside the mobile app, if available
Visiting our account deletion request page
Emailing us at 420@theganjery.com or info@theganjery.com

After we receive and verify your request, we will delete or de-identify account-related personal information within 45 days, unless we are required or permitted to retain certain information for legal, regulatory, security, fraud prevention, tax, dispute resolution, or cannabis compliance purposes.

Some information may remain in backup systems for up to 90 days before being overwritten or deleted in the normal course of business.

10. Third-Party Links

Our site may link to:

Social media
Online ordering menus
Partner sites
External resources

These third-party sites have their own privacy policies.
We encourage you to review them separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulations, technology, or our business operations. The updated version will always include a revised “Last Updated” date at the top.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us: